Payment Policy
Cloud Crest Trails
Travel Above Ordinary
Uttarakhand • Tours • Taxi • Airport Transfers • Caravan Experiences
Effective Date: 20 August 2026
1. Introduction
This Payment Policy explains the payment terms and conditions applicable to services booked with Cloud Crest Trails (“we”, “us”, “our”).
By making a booking or paying for any service, the customer (“you”, “your”) agrees to the terms described in this policy.
Our services may include chauffeur-driven premium cabs, airport transfers, customized tours, sightseeing trips, and caravan experiences.
2. Booking Confirmation
A booking is considered confirmed only after the required advance payment has been received and confirmation has been provided by Cloud Crest Trails.
A quotation, enquiry, or availability confirmation does not by itself constitute a confirmed booking.
Customers may be required to provide the following information before a booking is confirmed:
Customer name and contact details
Travel date and duration
Pickup and drop-off locations
Number of passengers
Selected vehicle or service
Any special requirements
3. Advance Payment
Depending on the service, travel dates, vehicle type, duration, and booking value, Cloud Crest Trails may require an advance payment to secure the booking.
The applicable advance amount will be communicated to the customer at the time of booking.
For certain high-demand dates, long-duration journeys, premium vehicles, or special arrangements, a higher advance payment may be required.
4. Balance Payment
Any remaining balance must be paid according to the payment schedule communicated at the time of booking.
Unless otherwise agreed in writing, the full outstanding amount should be cleared before or at the commencement of the service.
Cloud Crest Trails reserves the right to withhold or cancel a service if the required payment has not been received.
5. Accepted Payment Methods
Payments may be made through the payment methods made available by Cloud Crest Trails, which may include:
UPI
Bank transfer
Online payment gateway
Other payment methods specifically communicated by Cloud Crest Trails
Payment instructions will be provided during the booking process.
6. Additional Charges
The quoted service price may not include certain additional expenses unless specifically mentioned in the quotation.
Depending on the service, additional charges may include:
Toll charges
Parking fees
Entry fees
Interstate/state taxes
Permit charges
Driver night allowance
Additional kilometres
Additional waiting time
Route changes or additional destinations requested by the customer
Other government or authority-imposed charges
Any known additional charges will be communicated wherever reasonably possible.
7. Additional Distance and Time
For services where a kilometre limit or time limit applies, additional charges may be applicable when the agreed limit is exceeded.
For example, caravan or vehicle packages may have a specified daily kilometre allowance. Any kilometres exceeding the included allowance will be charged at the applicable rate communicated during booking.
Additional waiting, extra usage, route extensions, or changes requested by the customer may also result in additional charges.
8. Cancellation and Refunds
Cancellation and refund eligibility will be governed by the Cloud Crest Trails Cancellation & Refund Policy applicable to the booking.
Any refund due to the customer will be processed through the original payment method wherever reasonably possible.
Payment gateway charges, transaction charges, or other non-refundable processing costs may be deducted where applicable and where permitted by law.
9. Booking Changes
Requests to change travel dates, vehicle type, route, passenger count, pickup/drop-off location, or other booking details are subject to availability.
A change may result in:
Additional charges
Change fees
Revised quotation
Loss of promotional pricing
Different cancellation conditions
Cloud Crest Trails will communicate any applicable additional payment before confirming the requested change.
10. Failed or Reversed Payments
If a payment fails, is reversed, charged back, or is not successfully received by Cloud Crest Trails, the booking will not be considered paid for that amount.
Customers should retain their payment confirmation or transaction reference until the booking has been confirmed.
If an amount has been debited from the customer’s account but the booking payment has not been received by us, the customer should provide the relevant transaction details so that the payment can be verified.
11. Payment Confirmation
Once the required payment has been successfully received and verified, Cloud Crest Trails may provide payment or booking confirmation through WhatsApp, email, SMS, or another agreed communication channel.
Customers are advised to keep their payment receipt and booking confirmation for their records.
12. Pricing and Quotations
All quotations are based on the itinerary, vehicle, dates, passenger requirements, and services specified at the time of quotation.
A quotation may be subject to change before payment if there are changes in:
Travel dates
Vehicle availability
Route or itinerary
Passenger requirements
Government taxes or fees
Fuel or operational costs
Additional services requested by the customer
The final payable amount will be confirmed before or at the time of booking.
13. Fraud Prevention
Cloud Crest Trails will not be responsible for payments made to unauthorized individuals, personal accounts, fraudulent links, or unofficial payment channels.
Customers should make payments only using the official payment details provided by Cloud Crest Trails.
If you are unsure about any payment request, please contact Cloud Crest Trails through our official contact channels before making the payment.
14. Taxes and Government Charges
Applicable taxes, government fees, permits, interstate taxes, tolls, parking charges, and other statutory charges may be payable in addition to the service price where applicable.
Such charges will be communicated to the customer wherever possible.
15. Disputes Regarding Payments
If you believe there is an error in a payment, duplicate charge, incorrect amount, or refund, please contact Cloud Crest Trails with:
Customer name
Booking details
Date of payment
Amount paid
Transaction/reference number
Relevant payment receipt
We will review the matter and respond as soon as reasonably practicable.
16. Policy Changes
Cloud Crest Trails reserves the right to update this Payment Policy from time to time.
The updated version will be published on this website with the revised effective date.
17. Contact Us
For payment-related questions, booking assistance, or clarification regarding payment terms, please contact:
Cloud Crest Trails
Dehradun, Uttarakhand, India
Website: cloudcresttrails.com
Please use the contact details displayed on our website for the latest payment and booking assistance.
Related Policies:
Cancellation & Refund Policy • Privacy Policy • Terms & Conditions